Return and Exchange Policy

At Goldenmirror, we strive to ensure that you are satisfied with your purchase. However, in the event that there is an issue with your order, we have a specific return and exchange policy in place to assist you.

1. Eligibility for Exchange

Exchanges are only accepted under the following circumstances:

• Defective Product: If the product arrives damaged or has a manufacturing defect.
• Wrong Product: If the product delivered does not match what you ordered.
• Size Issue: If the product size is incorrect.

2. Timeframe for Reporting

To be eligible for an exchange, you must report the issue within 3 days of receiving your order. If the issue is not reported within this period, we will be unable to process an exchange.

3. Required Documentation for Exchange

To process your exchange, please provide the following:

• Unboxing Video: A video showing the unboxing of the product. This helps us verify the condition of the product at the time of delivery.
• Photographs: Clear photographs of the defective or incorrect product, including tags, labels, and any visible defects or damage.

4. Exchange Process

Once we receive your report with the necessary documentation (video and photos), we will:

• Verify the issue and determine if an exchange is eligible.
• If approved, we will send you instructions on how to return the item.
• Upon receipt of the returned product, we will dispatch the correct or replacement product at no extra cost.

5. Non-Returnable Items

Please note that we do not accept returns or exchanges for the following:

• Items that have been used or washed.
• Items that are not defective, incorrect, or do not have size issues.
• Any sale or clearance items.

6. Refunds

We do not offer refunds for purchases. We offer exchanges only in the case of defective, wrong, or size-related issues, as outlined above.

7. Shipping Costs for Exchanges

If the return is due to a defective or wrong product, we will bear the cost of the return shipping. If the exchange is due to a size issue, the customer may be responsible for return shipping charges.

8. Contact Information

To initiate an exchange, please contact us at:

Email: fashiongoldenmirror@gmail.com
Phone: 9871780303

Please include your order number and a description of the issue along with the required video and photos.

9. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.