Refund policy
Your products are all on a made to order basis specially handcrafted for you. You agree to our terms and conditions while placing an order. We do not offer any exchange or returns once an order is placed.
RETURN & EXCHANGE POLICY
We have a NO RETURN Policy at Golden Mirror as all products are specially made on order. We only offer EXCHANGE in case of SIZE ISSUE for which customer has to send us back the outfit at their own expense. However, if you receive a product other than what you have ordered you can contact us via e-mail or WhatsApp within 24 hours of delivery and we can exchange the same for you. Kindly note that a video of unboxing the package is compulsory for the product to be eligible for exchange, in cases of wrong product being delivered.
CANCELLATION POLICY
- Order once placed cannot be cancelled under any circumstances by the Customer.
2. Golden Mirror reserves the right to cancel an order under any unforeseen circumstances. We will refund your payment (if prepaid) within 30 working days. Kindly note that payment gateways may take up to 40 days to credit such an amount to your account.
INTERNATIONAL POLICY: No return, No Exchange.
International Return & Exchange Policy
All international orders for women’s apparel are FINAL SALE and are not eligible for return or exchange, except in cases of a verified damaged, defective, or incorrect product, subject to applicable law.
No Returns or Exchanges
We do not accept returns or exchanges for change of mind, size/fit issues, incorrect size selection, colour preference, styling preference, or personal expectations.
Every garment is carefully stitched and prepared specially after receiving your order, with full care and love. As these pieces are prepared specifically for each order, international orders cannot be returned or exchanged.
Please carefully check the size chart, measurements and product details before placing your order.
UK, USA & Australia — Duties & Taxes Included
For orders shipped to the UK, USA and Australia, all applicable VAT, import duties and customs charges are included in the price shown at checkout.
You will not be required to pay any additional VAT, import duty or customs charges upon delivery.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging.
Once verified, we may offer a replacement or appropriate resolution, subject to availability and applicable law.
Products that have been worn, washed, altered, stained or damaged after delivery are not eligible for a claim, except where required by law.
Other International Destinations
For countries other than the UK, USA and Australia, any applicable customs duties, taxes or clearance charges are the customer's responsibility.
By placing an international order, you confirm that you have read and accepted this policy.
This policy does not limit any mandatory consumer rights applicable under local law.